For most countries, customers are not required to pay import fees, duties, or VAT, but certain countries (e.g., in Europe/Canada/UK) may charge according to local rules.

Processing is usually 1–3 business days. Typical delivery after dispatch: 5–20 business days (some regions up to 5–25). Max delivery time: 45 business days. Holidays aren’t counted as business days.

Yes. You’ll receive tracking details by email after shipment; items in one order may ship separately. Sometimes tracking isn’t available on certain free-shipping lanes—contact us if needed.

You can cancel or change your order within 4–12 hours (before shipment). Contact us ASAP with your order number.

We offer a customer satisfaction guarantee and a 30-day money-back window on eligible items. Refunds are not available when delays are caused by factors outside our control (e.g., incorrect address, customs, courier delays). For hygiene reasons, some items (e.g., lingerie/inner garments) are non-returnable. Contact us to start a return.

If your parcel hasn’t arrived within the estimated timeframe, contact support (preferably within 60 days of shipment) and we’ll assist.